Support
We usually reply within 5 working days.
Email us
When you write, please include your iPhone model, iOS version and Kinify version (Settings › About). Please don't send us your family's personal details. We never need them to help you.
Common questions
A reminder didn't appear. What should I check?
Kinify uses iOS notifications, so check these first: Settings › Notifications › Kinify is on; no Focus or Do Not Disturb mode is active; your iPhone was switched on and charged; date and time are set automatically. If it still happens, email us with your iOS version and an example.
How do I restore Pro on a new iPhone?
Sign in with the same Apple Account, install Kinify, then tap Restore purchase in Settings. Pro is linked to your Apple Account, so you never pay twice.
How do I get a refund?
Apple takes the payment for App Store purchases, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue refunds ourselves. If something in Pro is not working, please tell us so we can fix it.
I lost my phone. Can you recover my reminders?
Only if you had iCloud backup turned on. We never hold a copy of your data, so we cannot restore it. We recommend switching on iCloud backup for anything important.
How do I export or delete my data?
Open Settings and choose Export data to save everything as a file, or Delete everything to remove it. Your Pro purchase stays linked to your Apple Account. Deleting the app also removes its data from that iPhone.
Do you collect any data?
No. There is no account, no analytics and no tracking. Read the Privacy Policy for details.
Is Kinify available on iPad, Android or the web?
Kinify launches on iPhone in the UK first. An Android version is planned and coming soon. iPad and web versions are not planned yet.
Business details
Kinify is a trading name of Jan Pavelka, sole trader, SOWAVE, Royal Mail House, Terminus Terrace, Southampton SO14 3FD, England. Email: support@kinify.co.uk.